Frequently Asked Questions
Can I customize my LUX Board?
Yes, you can! But please note all requests are subject to availability. During the order process, you can indicate any Special Requests you have... for example: if you want a specific type of cheese included, no meat, gluten-free, dietary restrictions, allergies, etc. We will do our best to customize your box to your specific preferences!
Does the board come with the order?
Yes! The board is yours to keep!
Can I order a board if I live outside Austin?
You can absolutely still order one of our Lux Boards! Pick up is available and can be arranged during the ordering process.
Do you offer delivery or pick up?
We do! We currently offer delivery service to the Greater Austin Area. Our delivery fees start at $25 depending on location. Pickup is available in Cedar Park or Bee Cave depending on availability.
Do you offer Shipping?
Currently we do not ship but hope to offer this service in the future!
What time do you deliver?
We typically deliver between 10-12pm. Any time after 12pm is subject to a Traffic Surge Fee.
How much notice is required to place an order?
We kindly ask for a 48 hour notice. If you need it in a hurry, a rush fee of $15-$25 will be applied depending on size of board. Please contact us if this is the case! 512-299-0583
What happens if I need to cancel my order?
You will be issued a credit to be used at a later date for any cancellation made within 24 hours of delivery/pick-up. Should you cancel after this period we will issue a partial credit at 50%
Need to modify your order?
Changes ie. board sizing and food preferences can be made up to 48hrs before your delivery/pick up date.
All changes are subject to a credit or payment increase.
What board sizes do you offer?
Lover’s: Serves 1-2 People (9x12)
Small: Serves up to 6 People (11x15)
Medium: Serves up to 12 People (17x12)
Large: Serves up to 24 People (24x18)
*Ask us via email about our Charcute for One Boxes, Charcute Jars, Charctue Cones and Charcuterie Grazing Tables*
What does my board come in?
The boards are all delivered in covered boxes for easy removal.
We also offer gift wrapping for $5!
Do you make boards for vegetarians/vegans?
Yes! Meat is optional on all of our boards. We will replace it with extra cheese and accoutrements. Please indicate this and/or vegan preferences during the ordering process.
What are you doing to maintain safety during Covid19?
We are doing our best to keep up with daily updated CDC guidelines + recommended safety measures. It's important that we note that our kitchen space is held to the highest health standards and we have the following procedures in place:
• Multiple sanitized work stations are set up in our kitchen space, with different sets of gloves and masks to prevent and eliminate cross contamination.
• All produce is rinsed, and all items are wiped down before use.
• We use disposable boxes to offer you different sizing options and to minimize equipment use.
• We offer contact-less pick up and delivery to avoid your box coming into contact with multiple environments and/or people.
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Disclaimer: Attention customers with food allergies. Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, tree nuts, peanuts, or wheat. While we take steps to minimize risk and safely handle the foods that contain potential allergens, please be advised that cross contamination may occur, as factors beyond our reasonable control may alter the formulations of the food we serve, or manufacturers may change their formulations without our knowledge.